Winning Solutions for Failing
Serving Our Community Since 1979
If you buy a new magnifier or other low vision aid from the Low Vision
Center, please be aware of the following.
Defective Merchandise: We will return 100%
of your money or exchange the defective magnifier for a new one, within
30 days of purchase. However, the original packaging must be
included as part of the return.
Other Returns: We are unable to accept returns
of magnifiers or non-optical aids once they leave our office, if that
return is due to any reason other than defectiveness. This is
due to our non-profit status and the agreement we have with the
manufacturers of the products we demonstrate. Please be sure that
the magnifier or low vision aid you purchase is truly the one you want.
Eschenbach Magnifiers Only: The Eschenbach
company policy accepts returns only of defective magnifiers. However,
our agreement with them allows us to return Eschenbach magnifiers that are
delivered to our Low Vision Center office and receipt of the magnifier
rejected here rather than at your home. Eschenbach will only
accept return of magnifiers handled that way. They charge a 15%
restocking fee for accepting that return. So if you have
any doubts concerning your Eschenbach purchase, please arrange to pick
up your magnifier in our office rather than having it sent to your
home. By doing that, you can try the magnifier one more time
before you take it home and avoid the disappointment of not being able
to return it unless it is defective.